Frequently Asked Questions

It starts with a free in-home estimate. We measure every opening twice, inspect the frames and stucco, and quote you the manufacturer lines side by side on paper. Once you approve, we order the windows, pull the Collier County permits, and schedule install. A typical full-house replacement in Naples takes two to four days on site, with one opening done at a time so your home is never open to the weather overnight. We register both layers of the warranty before the truck leaves your driveway. Call (239) 326-9942 to schedule the first step.

Most single-window replacements take two to four hours per opening, and a full-house job of twelve to fifteen windows typically wraps in two to four working days. The variables are second-story access, stucco repair and trim work, and how cooperative the weather is. We schedule in blocks and tell you the day and window of arrival, and we'll be there when we say. The brand rule on the whiteboard since 2008 has stayed the same: measure twice, install once, and don't leave until the pane is true. Your job gets the same care whether it's the first or the four hundredth.

It can be, which is why we treat your house the way we'd treat our mother's. We lay down floor protection, seal off the work area where we can, and run a magnet over the ground at the end of each day. TruePane started as the window crew inside a general contracting outfit, and the habits carried over: tarp the furniture, bag the old window, haul everything off. Demolition dust from stucco work is the one thing that travels, and we'll tell you in advance if your openings will require it so you can move anything fragile.

Yes. Sliding glass doors, French doors, multi-slide patio doors and exterior entry doors are all part of what we do across Naples and Marco Island. Coastal homes lean hard on their sliders, and salt air shortens the life of rollers, tracks and screens. We replace the full door system, not just the slab, when the opening is out of true. A door that binds in July or lets rain blow under in August was out of true from day one. We measure twice, shim to plumb and level, and the door swings right for decades. Call (239) 326-9942 for a free estimate on your specific opening.

Usually yes, though it depends on the age and manufacturer of your existing windows. If the window line is still in production, we match model, color and glass package. If it's discontinued, we'll find the closest match from the lines we carry and tell you plainly how close it sits. In a place like Vineyards or Lely Resort where hoa aesthetics matter, matching matters. We'll bring samples to your home so you can see the color and profile against the originals before you commit. That's part of giving you a square deal with no surprises on the bill.

We carry PGT impact windows and doors, Therma-Tru entry doors, Mr-Glass hardware and ViewLux products, along with other manufacturer lines that meet the Collier County coastal code. We quote the manufacturer lines side by side on paper so you can compare glass packages, frame materials and prices honestly. PGT is the name you'll see on a lot of Naples and Bonita Springs impact installs, and for good reason, their Miami-Dade approved lines are built for this climate. We'll help you pick the line that fits your budget and your exposure, not whichever one we'd rather sell.

We do both, but we're honest about when repair is throwing good money after bad. A failed seal in a double-pane unit can sometimes be addressed with a sash or igu replacement. A rotted frame, a broken operator or a window that doesn't sit true in the opening usually means replacement. The answer depends on the age of the window and the condition of the frame around it. We'll come out, look at the opening, and tell you what we'd do if it were our house. The inspection is free, and we won't sell you a replacement you don't need.

Impact glass is laminated glass with a polymer interlayer that holds the pane together when debris hits it. In most of Collier County, including Naples, Marco Island and Golden Gate, the building code requires either impact-rated windows or shutters on every opening. If you're replacing windows anyway, impact glass is usually the right call, it protects your home year-round, it's always in place, and it removes the need to schlep shutters before a storm. PGT builds their impact lines in Florida and they're a brand we trust for this climate. Call (239) 326-9942 and we'll check the exact requirement for your home.

Decent windows in the Naples climate last 20 to 30 years, but salt air, humidity and sun shorten that lifespan compared to inland Florida. Seals fog, frames warp, and hardware corrodes faster within a few miles of the Gulf. If your windows are 15 years old and showing moisture between the panes, sticking or binding, or burning your hand near the glass in August, they're on the downslope. We see this all over North Naples and Naples Park, older homes near the water age out faster. We'll give you an honest read on how much life your current windows have left.

Yes. Every pro working under our name is required to hold the license and insurance their state and trade require, and we carry the coverage a window and door installer should carry in Florida. Dale Kessler has been in this trade since 2008 and runs the Naples branch the same way he's always run the crew: proper materials, trained journeymen, no shortcuts. When you call, you get a live coordinator who connects you with the local team. We'll show you our credentials at the estimate, and we pull permits on every job that requires them in Collier County.

Yes. Window and door replacement in Collier County generally requires a permit, especially for impact-rated openings that have to meet the coastal building code. We pull the permits, schedule the inspections and stand behind the work through final sign-off. In Naples and Marco Island, the invoice is not finished until the county says it passed. That's part of the Keystone Standard: not just the glass, not just the frame, but the paperwork too. You shouldn't have to chase a permit yourself, and you won't.

We build the Naples team from local people who are trained to our standard. Dale Kessler still keeps the rule on the whiteboard: if the pane is not true, the job is not done. Every pro who works under our name is required to hold the license and insurance their state requires. What we will tell you is that when TruPane puts its name on your install, TruPane is answerable for that install. If something is not right, we come back. No paperwork, no arguing. That's standing behind it, and it's one of the four keys we work by.

Look for a contractor that pulls permits, puts the warranty in writing, and has a local address you can drive past. Ask whether the installers are trained on the specific manufacturer lines they're installing, because a PGT window installed wrong leaks just like a cheap one. Ask how they handle hidden rot when they find it. And read the warranty language before you sign. We put both warranty layers in writing, with durations stated and 90 days on our workmanship. If a contractor won't put that in writing, keep looking. Call (239) 326-9942 and we'll show you ours.

We run our service days from 7:00 AM to 8:00 PM, seven days a week, and we'll get your broken window boarded or measured as quickly as the schedule allows. A shattered pane in a Naples home is urgent, not just for security but because the afternoon storms will find that opening. Call (239) 326-9942 and a live coordinator will connect you with the local team. We'll be there when we say. If it's an active hurricane situation, secure the opening as best you safely can and we'll work with you on the right permanent fix.

A cracked impact window is still doing part of its job, the laminate layer holds the pane together, but it needs to be replaced to restore full protection and the code compliance of your opening. Don't try to repair impact glass with resin or tape. Document the crack, avoid pressing on the glass, and call (239) 326-9942. We'll measure the unit and order the exact replacement from the manufacturer, then swap it out with minimal disruption. In Golden Gate and Estero, we see impact glass cracked by landscaping debris and storm-driven pebbles more than anything else. It happens. We fix it.

In the rainy season, yes. An open window in a Naples summer invites afternoon downpours, humidity and every bug in Collier County inside. A window that won't close is usually a broken operator, a failed balance, or a frame that has shifted out of true. None of those fix themselves. The immediate step is to pull the sash down as far as it goes and brace it, then call us at (239) 326-9942. We'll diagnose it, tell you if it's a repair or a replacement and give you a written price before any work happens.

We apply the Keystone Standard: both warranty layers in writing, durations stated, 90 days on our workmanship, no arguing. Layer one is the manufacturer's warranty on the window or door itself, which we register for you before our truck leaves your driveway. Layer two is our workmanship warranty, which covers the install. If something's not right, we come back. That's the standing behind it part. Dale Kessler has worked that way since 2008, and in Naples we don't see a reason to change it.

Yes. We register both layers of the warranty before the job is finished, so you never have to chase the manufacturer with a serial number and a receipt. Therma-Tru, PGT, Mr-Glass and ViewLux all have their own registration processes, and we handle whichever one applies to your job. The warranty document you get from us states the durations and what each layer covers in plain language. If a seal fogs in year three or a door binds in July, you'll know exactly who to call and what's covered. Call (239) 326-9942 and we'll walk you through any warranty question you have.

Call us. We stand behind the work. The Keystone Standard covers our workmanship for 90 days, and the manufacturer warranties run longer per their terms. If something is out of true, we come back and make it right, no paperwork, no arguing. We work in your house the way we'd work in our mother's, and that doesn't stop at the final inspection. We're a Naples company and we plan to be here in thirty years, which means every install we finish carries our name and our reputation. That's not marketing talk, that's the only way we know to work.

It depends on the condition and the buyer. In Naples, where buyers are often from out of state and wary of hurricane season, impact-rated windows are a selling point that recovers real money at the negotiating table. If your windows are fogged, binding or original to a 1990s build, replacement can widen your buyer pool and shorten your days on market. But if you're selling in a hot market and your windows function, the return may not justify the spend. We'll give you an honest read on your specific house in North Naples, East Naples or wherever you are. Call (239) 326-9942 for an assessment.

Yes. The estimate is free and it comes in writing. We measure every opening twice, inspect the frames and the stucco, and quote you the manufacturer lines side by side on paper, no verbal ballparks, no vague ranges. You'll see the price for each window, the install labor, the permit and any stucco work broken out line by line. That's a square deal. We service Naples, Marco Island, Bonita Springs, Estero, Golden Gate, North Naples, East Naples, Naples Park, Immokalee, Ave Maria, Lely Resort and the Vineyards. Call (239) 326-9942 to schedule yours.

Written by Dale Kessler, Owner at TruePane Windows & Doors, serving Naples since 2008.